The Growing Role of Artificial Intelligence in Consumer Payments
Artificial intelligence represents a unique opportunity to decrease live agent costs involved in payments and collections and reach out to people at the right time, in the right way. In order to understand consumer preferences for channel usage and contact methods regarding upcoming or overdue payments, we investigated consumers’ willingness to interact with artificial intelligence for payments and collections and evaluated consumer trust of humans and machines.
Download this whitepaper to learn about consumers’:
- Channel preferences regarding upcoming or overdue payments
- Willingness to interact with artificial intelligence
- Relative trust of humans and machines