Good to Great: A Customer Success Story with TXU Energy

TXU Energy Improves Customer Satisfaction and Call Containment

Providing exceptional customer service is central to the success of TXU Energy, which operates in the deregulated electricity market of Texas, where 85% of Texas consumers can choose their electricity service from one of over 20 competitive providers. With the implementation of a conversational Virtual Assistant solution from Interactions, TXU Energy was able to improve customer satisfaction by 11% while recognizing an improved call containment of 18%. Read more to find out how TXU Energy took a good self-service approach and made it great.

Readers will learn:

  • Real results delivered from a conversational solution for a large utility
  • Latest technology trends to deliver a superior voice automation experience