Getting Voice Authentication Right in Financial Services

As financial service companies battle to build customer loyalty and increase security in the age of FinTech, providing efficient, secure and personal services is a source of competitive advantage. The rapid growth of voice biometrics authentication demonstrates it is a convenient and secure way to authenticate real customers, detect impostors and prevent fraud.

In this on-demand webinar, join Mary McKenna, Director of Product Management with Interactions, Dan Miller, Lead Analyst & Founder, Opus Research, and Ravin Sanjith, Program Director with Opus Research, as they describe critical steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.

Topics to be discussed include:

  • Identifying Responsibilities and Stakeholders: Contact center, security/risk management, marketing, customer care, IT, and communications infrastructure
  • Finding the Budget: Making a business case and finding the budget for voice biometrics authentication
  • Best Practices: Engaging Marketing to build customer awareness around voice biometrics
  • Preparing for Success: Anticipating the need to scale operations to accommodate new interaction patterns to suit multi-channel environments
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