What Every Contact Center Person Should Know About Machine Learning
Whether we realize it or not, Machine Learning is something we encounter on a daily basis. As the main technology powering Artificial Intelligence systems, Machine learning has proved to have a profound impact across all industries but do you know what it is exactly and how it impacts your business?
Watch this on-demand webinar featuring Patrick Haffner, Lead Inventive Scientist and Priyanka Tiwari, Sr. Product Marketing Manager, both from Interactions, as they discuss:
- The history of machine learning
- Understanding machine learning and related terms
- Top challenges for using machine learning in contact center space
- Using machine learning to improve customer experience