What Every Contact Center Person Should Know About Machine Learning

Whether we realize it or not, Machine Learning is something we encounter on a daily basis. As the main technology powering Artificial Intelligence systems, Machine learning has proved to have a profound impact across all industries but do you know what it is exactly and how it impacts your business?

Watch this on-demand webinar featuring Patrick Haffner, Lead Inventive Scientist and Priyanka Tiwari, Sr. Product Marketing Manager, both from Interactions, as they discuss:

  • The history of machine learning
  • Understanding machine learning and related terms
  • Top challenges for using machine learning in contact center space
  • Using machine learning to improve customer experience
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