Customer Care is Gearing Up for the Future – are you ready?
Customer care approaches have changed over the years, but what’s always remained the same is the customer’s end goal – to get their issue resolved as quickly as possible. Today, there are more ways than ever for businesses and customers to communicate, all aimed at making it easier and less costly to accomplish a growing list of tasks — but do they really work? And do you need to take on all of them?
Join DMG Consulting’s President, Donna Fluss and Interactions SVP of Marketing, Jane Price as they discuss:
- The current state of customer care
- Top 10 enterprise servicing goals
- The latest in AI and omnichannel technology
- Steps to take to modernize your customer care strategy