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[Video]: Everything You Need to Know About Omnichannel

SEPTEMBER 19, 2018

Omnichannel is an increasingly popular buzzword in the customer care industry. There are many vendors that claim to offer omnichannel solutions — but what does this really mean? In this short video, we sat down with Priyanka Tiwari, Senior Product Marketing Manager, to find out exactly what you need to know about omnichannel to make informed decisions.

Watch to learn more about what omnichannel is, why it’s important for customer care, and what to look for when selecting a partner.

 

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Lauren Spinella
About the Author
Lauren is a content marketing professional with experience in digital and social marketing. As a Content Marketing Specialist at Interactions, she assists with content creation and social media strategy. Lauren holds a BA in Journalism from Northeastern University.