Blog

November 14, 2018

Do Consumers Prefer Texting or Talking? 3 Takeaways from New Research

NOVEMBER 14, 2018 As customer care channels continue to evolve…
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October 17, 2018

Customer Experience Mapping: Empathy Maps

OCTOBER 17, 2018 As brands try to differentiate on customer…
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October 10, 2018

When emotions run high, the “cooler head” may be made of silicone

OCTOBER 10, 2018 I admit it. I can be pretty…
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October 3, 2018

AI and the Customer Experience: 3 Situations Where Customers Prefer AI

OCTOBER 3, 2018 These days, you can’t turn on the…
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August 29, 2018

How Mapping the Customer Journey can Improve CX

AUGUST 29, 2018 Your customer experience is important. It sets…
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August 1, 2018

Humans + AI = Excellent Customer Experiences

AUGUST 1, 2018 We’ve all had frustrating customer service experiences…
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July 25, 2018

The Modern Consumer: 4 Things You Need to Know

JULY 25, 2018 We talk a lot about the future…
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July 11, 2018

The Impact of Speech and AI on Customer Care

JULY 11, 2018 As customer preferences continue to evolve and…
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July 3, 2018

Building Effortless Customer Experiences: 3 Things to Consider

JULY 3, 2018 Increasingly, the customer care industry is teaming…
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June 13, 2018

5 Steps to Future-proof your Customer Care

JUNE 13, 2018 It can be hard to keep up…
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May 9, 2018

The Future of Customer Care: Analyst Predictions

MAY 9, 2018 Customer care has rapidly evolved in recent…
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April 25, 2018

How to Choose the Right Technology for Your Customer Care Strategy

APRIL 25, 2018 We’ve covered the key questions your organization…
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April 18, 2018

Tips for Developing Your Customer Care Strategy

APRIL 18, 2018 In a recent research report on customer…
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April 17, 2018

4 Insights into Retail Customer Care

APRIL 17, 2018 Every year retailers invest a tremendous amount…
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April 11, 2018

The Four Most Important Things About Customer Care for Millennials

APRIL 11, 2018 Millennials are not the generation of the…
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March 28, 2018

Investing in Your Customer Care Strategy? Answer These 5 Questions First

Investing in your customer care strategy is a critical step…
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